Request a RMA Number

PW RMA Request Form

"*" indicates required fields

Please use this form to generate a Return Material Authorization (RMA) before returning your unit to the factory.

When you are finished, you will receive a copy of this information via email.

**Please print the confirmation email you receive and include it with your return. You will receive your RMA number via email once your item is received at our facility.**

Please follow the instructions to return your item. If you have any questions or concerns, please contact us at (828) 658-3131 and select menu option "1".

Email*

Disclaimer*

A $30 Evaluation Fee is applied to each system returned on an RMA if - after you receive our evaluation/service quotation - you decide not to calibrate, repair, or replace the system. *Please note that a system is considered to be one measurement system (e.g., one meter + one probe = 1 measurement system). Therefore, a three pen recorder would have 3 systems. *

If the issue is determined to be covered under warranty the evaluation fee will be waived. The evaluation fee applies to units evaluated and returned "AS IS" or scrapped at our facility. **If the unit is returned to a vendor for evaluation and is not repaired, shipping charges will apply in addition to the evaluation fee.

I Understand

Calibration Statement*

Our quality management system is certified to conform to ISO 9001:2015. We maintain a calibration system in conformance with ANSI/NCSL Z-540 and MIL-STD-45662A. All calibrations are performed against standard instruments, traceable to NIST. Records are stored for a minimum of three years. Standards used have a test ratio of four times greater than the unit being calibrated. We can perform certified, traceable calibrations in support of companies that require meeting FAA and FDA quality standards.

I Understand

Company Name*

Contact Name*

Who will be able to approve charges and answer any questions we may have?

First Last

Contact Phone*

What is the best phone number at which to reach the contact person?

Company Billing Address*

Please enter your complete billing address, including city, state, postal code, and country.

Address Suite/Apt City State ZIP Code Country

What item is being returned?*

Please include the part number (or a description of the item) as well as any Serial Number that may be labeled on the item.

**If you are returning a Digi-Stem DST600 Meter or probe, please read our statement on Calibrating Digi-Stem® Systems for use as Food Processing TID's

Why are you returning this unit?*

Repair

Optional NIST Calibration: Includes calibration sticker and certificate including data.

Return for Credit

Other

Do you require additional or custom calibration points? If so, please provide the details:

What else do we need to know about this unit? Please describe any issues you are having in as much detail as possible to assist our repair technicians.

How would you like to pay?*

Credit Card **Starting Jan. 1, 2023 a 3% service fee will be added to all Credit Card Payments**

Purchase Order

Wire Transfer (International Customers)

When our work is finished, where should we send it, and how would you like it to be returned to you?

Shipping Address*

When the repair/calibration is complete, where should we ship your item? Please enter your complete shipping address including city, state, postal code, and country. **NOTE: We cannot ship to PO Boxes.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

How should we return your unit when we have completed the service?*

Ship Best Way and add the shipping charge to my invoice

Ship using the carrier account number and method I provide

If applicable, please specify carrier, shipping method, and/or collect account number.

You will receive your RMA number via email once your item is received at our facility.

To return your unit to us for service

Please ship your item to:

Palmer Wahl Instruments, Inc.

234 Old Weaverville Road

Asheville, NC 28804

USA

Attn: RMA

NOTE: Please remove all lithium metal batteries from unit and package prior to returning. HSICBB-P, DST300, DST400, DST500, DST600 (EXCLUDING "I" AND "NB" VERSIONS) contain primary lithium metal batteries and must be shipped in accordance with DOT/IATA requirements if not removed.

***DO NOT RETURN DAMAGED LITHIUM ION OR LITHIUM METAL BATTERIES UNDER ANY CIRCUMSTANCES.***

ALL PRODUCTS CONTAINING MERCURY MUST BE RETURNED TO US IN SEALED PLASTIC BAGS AND PACKAGED IN ACCORDANCE WITH DOT SHIPPING REQUIREMENTS.

When returning pressure recorders, please please flush the supply lines before shipping to remove any remaning fluid.

Please remove any connectors, pipe fittings, hoses, or other attached parts before returning your item. We are not responsbile for any lost or damaged parts.

Please write "RMA" prominently on the outside of the box so that we may route your item properly when we receive it.

**Once you submit this form, you will receive an email containing all of this information. Please print the entire email and include it in the box with your item.**

Calibration Statement

Our quality management system is certified to conform to ISO 9001:2015. We maintain a calibration system in conformance with ANSI/NCSL Z-540 and MIL-STD-45662A.

All calibrations are performed against standard instruments, traceable to NIST. Records are stored for a minimum of three years. Standards used have a test ratio of four times greater than the unit being calibrated. We can perform certified, traceable calibrations in support of companies that require meeting FAA and FDA quality standards.

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